This Privacy Policy explains how Pristine Nest Cleaners handles personal data in connection with residential and office cleaning services, including move-in and move-out cleaning, website inquiries, bookings, and related administration.
This summary highlights how to navigate the information provided in this policy.
We may collect identifiers and contact details, property and access information, booking details, service preferences, condition photos if provided, payment-related records, and communications sent through our website or by other booking methods. We also process limited technical data such as device, browser, and usage information needed to operate and secure the site.
We receive data from website forms, phone or email communications, appointment arrangements, property condition reviews, and information shared during the cleaning visit or completion handover. Some technical data is generated automatically when the website is used, and some records may be created by payment or service administration systems.
We may use essential cookies to support page operation and security, functional cookies to remember basic settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose and the settings of the browser or device.
We use standard cookie controls to support site operation, basic analytics, and preference handling where enabled. You may manage cookies through your browser or device settings, and you may clear stored cookies at any time. If cookies are disabled, parts of the site may not function as intended.
We use personal data to respond to inquiries, prepare quotes, review property condition details, confirm scope and handover timing, schedule appointments, coordinate access, carry out cleaning visits, complete handover records, process payments, maintain business records, secure our systems, and meet legal or accounting obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational vendors that support booking, administration, and service delivery. Where a third party processes data for us, we expect it to use the information only for the agreed purpose and to maintain appropriate confidentiality safeguards.
We may disclose personal data when required to comply with law, lawful requests, or court orders, or when needed to establish, exercise, or defend legal claims. We may also share information to protect our rights, customers, staff, or property where permitted by law.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. You may also object to processing based on legitimate interests where that basis applies, and you may withdraw consent where processing relies on consent.
To protect privacy, we may ask for information needed to verify the requester and understand the request. We will respond within a reasonable period and in line with applicable legal requirements, and we may decline a request where the law allows or requires us to do so.
We retain personal data for the period needed to manage inquiries, complete bookings, document services, resolve disputes, meet accounting obligations, and comply with applicable law. When data is no longer required, we delete it or de-identify it in a reasonable manner.
If we make material changes, we will update the notice on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
